Privacy Policy

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Grw AI Inc Privacy Policy

Last revised: April 1, 2026

This privacy policy explains how Grw AI (“we,” “us,” or “our”) collects, uses, stores, and protects the personal data we collect from you when you use our website (grw.ai) and our AI-powered sales platform services.

Grw AI is an AI-powered sales platform that helps revenue teams accelerate performance through intelligent coaching, meeting analysis, and workflow automation. We are committed to protecting your privacy and handling your data with transparency and care.

What Data Do We Collect?

Grw AI collects the following categories of data:

  • Personal identification information: Name, email address, phone number, job title, and company name.
  • Account information: Login credentials, authentication tokens, and account preferences.
  • Usage data: Information about how you interact with our platform, including meeting recordings, call transcripts, and coaching analytics.
  • Calendar data: Calendar events and scheduling information accessed through integrations you authorize.
  • Technical data: IP address, browser type and version, device information, operating system, and browsing patterns on our website.

How Do We Collect Your Data?

You directly provide Grw AI with most of the data we collect. We collect and process data when you:

  • Register for an account or subscribe to our platform services.
  • Connect third-party integrations (e.g., calendar, CRM, video conferencing tools).
  • Participate in meetings or calls that are recorded and analyzed by our platform.
  • Voluntarily complete a customer survey or provide feedback via email or through our platform.
  • Use or view our website via your browser’s cookies.
  • Contact our support or sales teams.

Grw AI may also receive your data indirectly from the following sources:

  • Third-party integrations you authorize (e.g., Google Workspace, Microsoft 365, CRM platforms).
  • Your employer or organization administrator, if you use our platform through a business account.
  • Publicly available sources for business contact information.

How Will We Use Your Data?

Grw AI collects your data so that we can:

  • Provide, operate, and maintain our AI-powered sales platform and services.
  • Process your subscription and manage your account.
  • Analyze meetings, calls, and sales interactions to deliver coaching insights and performance analytics.
  • Improve, personalize, and expand our platform and services.
  • Communicate with you, including for customer service, updates, and informational purposes.
  • Send you product updates and service notifications.
  • Detect, prevent, and address technical issues and security threats.
  • Comply with legal obligations.

Grw AI uses third-party AI model providers (Large Language Models) to power core platform functionality. We make the following commitments regarding your data and AI:

  • No training on your data: Your data is NOT used to train third-party AI models.
  • No cross-customer training: Your data is NOT used to train models for other ${COMPANY} customers.
  • Provider commitments: All our AI providers have contractually committed to not training on customer data.

Grw AI uses the following categories of sub-processors to deliver our services:

  • Cloud infrastructure providers (for hosting and data storage).
  • AI/LLM providers (for meeting analysis and coaching features).
  • Authentication providers (for secure sign-in).
  • Analytics providers (for platform performance monitoring).

How Do We Store Your Data?

Grw AI operates on a fully managed cloud infrastructure. All infrastructure providers maintain SOC 2 Type II certification. We implement the following security measures to protect your data:

  • Encryption at rest: All customer data is encrypted at rest using AES-256 encryption.
  • Encryption in transit: All data is transmitted over TLS 1.2 or higher.
  • Tenant isolation: Customer data is logically segregated using a multi-tenant architecture with strict isolation controls, including Row-Level Security (RLS) and application-layer access controls (RBAC/ABAC).
  • Access controls: Administrative access is restricted to specific business purposes. All employees undergo background checks.
  • Data classification: We maintain a formal data classification policy. All customer data is classified as Confidential or higher by default.

Grw AI will retain your data for as long as your account is active or as needed to provide you with our services, in accordance with our agreements. Upon account termination or upon request, Grw AI will dispose of customer data within 30 days, unless we are required by law to retain it longer.

When data is no longer required, it is securely deleted from our systems and those of our sub-processors.

Marketing

Grw AI may send you information about product updates, new features, and services that we think you might find useful.

If you have agreed to receive marketing communications, you may opt out at any time. You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to receive marketing communications, you can unsubscribe using the link in any marketing email, or contact us at security@grw.ai.

What Are Your Data Protection Rights?

Grw AI would like to make sure you are fully aware of all of your data protection rights. Depending on your jurisdiction, you may be entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge a reasonable fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:

Email: security@grw.ai

Address: 461 Bush Street, San Francisco, CA

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information. These include:

  • The right to know – You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which your personal information is collected, the business or commercial purpose for collecting or selling your personal information, and the categories of third parties with whom we share your personal information.
  • The right to delete – You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.
  • The right to correct – You have the right to request that we correct inaccurate personal information that we maintain about you.
  • The right to opt out of the sale or sharing of personal information – Grw AI does not sell your personal information. We may share certain information with advertising partners through cookies for targeted advertising purposes. You may opt out of this sharing by managing your cookie preferences on our website.
  • The right to non-discrimination – We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of these rights, please contact us at security@grw.ai or write to us at 461 Bush Street, San Francisco, CA. We will respond to verifiable consumer requests within 45 days.

What Are Cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How Do We Use Cookies?

Grw AI uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in to your account.
  • Understanding how you use our website and platform.
  • Remembering your preferences and settings.

What Types of Cookies Do We Use?

Our website uses the following types of cookies:

  • Essential/Functionality cookies – Grw AI uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include your language preference, location, and display settings. A mix of first-party and third-party cookies are used.
  • Analytics cookies – Grw AI uses these cookies to collect information about how visitors use our website, including which pages are visited most often and whether visitors encounter errors. This data helps us improve our website and your experience.
  • Advertising cookies – Grw AI uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address. Grw AI may share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to Manage Cookies

You can set your browser not to accept cookies, and you can remove cookies from your browser. However, some of our website features may not function as a result. Most browsers allow you to manage cookie preferences through their settings.

Privacy Policies of Other Websites

The Grw AI website may contain links to other websites. Our privacy policy applies only to our website and platform, so if you click on a link to another website, you should read their privacy policy.

Changes to Our Privacy Policy

Grw AI keeps its privacy policy under regular review and places any updates on this web page. We will notify you of material changes by posting the updated policy on our website and updating the “last updated” date below.

This privacy policy was last updated on April 1, 2026.

How to Contact Us

If you have any questions about Grw AI’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: security@grw.ai

Address: 461 Bush Street, San Francisco, CA

How to Contact the Appropriate Authority

Should you wish to report a complaint or if you feel that Grw AI has not addressed your concern in a satisfactory manner, you may contact the relevant data protection authority in your jurisdiction.

For users in New Zealand, you may contact the Office of the Privacy Commissioner:

Website: privacy.org.nz

Phone: 0800 803 909

For users in California, you may contact the California Attorney General’s Office:

Website: oag.ca.gov/privacy

Phone: (916) 210-6276

Compliance Note: Grw AI is committed to compliance with the New Zealand Privacy Act 2020 and the California Consumer Privacy Act (CCPA/CPRA). All cloud infrastructure providers maintain SOC 2 Type II certification. For a complete overview of our security practices, please contact security@grw.ai.

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